Privacy Policy

Effective Date: 7/1/25

Louisville Urban League Sports and Learning Complex, Inc.  respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our websites, mobile apps, venues, and use our services, including ticketing, concessions, Wi-Fi access, and other offerings at our managed property (collectively, the “Services”).

This policy applies to all venues and properties managed, operated, or supported by Louisville Urban League Sports and Learning Complex, Inc., including affiliated brands and partner facilities, unless otherwise stated.
 

Information We Collect

We may collect the following categories of personal information:

A. Personal Identifiers
- Name, phone number, email address, postal address
- Date of birth, gender
- Government-issued ID (for age-restricted events or employment)

B. Transactional & Financial Data
- Payment card information (via secure third parties)
- Ticket purchases, merchandise, concessions
- Refunds, loyalty program transactions

C. Device & Internet Data
- IP address, browser type, device identifiers
- Location data (via GPS, Wi-Fi, or IP)
- Session activity and analytics (cookies, beacons, etc.)

D. Biometric or Sensory Data
- CCTV/video surveillance at venues
- Facial recognition (where legally permitted and opt-in)
- Audio or photographic data during events

E. Sensitive Personal Information (where permitted by law and necessary)
- Health or accessibility information (e.g., ADA accommodations)
- Emergency contact info or injury reports
- Limited biometric identifiers (e.g., autonomous store entry)
 

How We Collect Information

We collect personal information from:

- Direct submissions (forms, registration, ticketing)
- Automatically via cookies or device tracking
- Venue-based services (Wi-Fi, security cameras, autonomous purchases)
- Third-party partners (ticketing platforms, sponsors, vendors)
- Publicly available sources or social media (if you interact with us)
 

How We Use Your Information

We use your personal data for:

- Providing and managing event access, tickets, and venue services
- Processing purchases and transactions
- Customer service and account management
- Safety, security, and legal compliance
- Marketing communications (where permitted)
- Analytics and personalization of your experience
- Managing contests, surveys, or loyalty programs
 

How We Share Your Information

We may share personal data with:

- Affiliated properties and partners (e.g., ticketing platforms, event producers)
- Service providers (e.g., payment processors, Wi-Fi vendors)
- Advertising/analytics platforms (aggregated or pseudonymized data only)
- Law enforcement or government when required by law or for safety
- Corporate transfers, such as a merger or asset sale

We do not sell personal information, nor do we share it for cross-context behavioral advertising unless clearly disclosed and subject to your rights to opt out.
 

Your Privacy Rights

Depending on your location, you may have the right to:

- Access your personal information
- Correct inaccuracies
- Delete your personal information
- Object to or restrict certain uses
- Opt out of sale or sharing of personal data (as defined by law)
- Appeal a decision regarding a privacy rights request

U.S. State Rights: We honor applicable rights under the laws of California (CCPA/CPRA), Colorado, Connecticut, Virginia, and other states as they become enforceable.

International Rights: For residents of the European Economic Area (EEA), United Kingdom, or Canada, we comply with the GDPR and relevant national laws. These include legal bases for processing, consent management, and data transfers with appropriate safeguards.
 

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies for:

- Website performance and analytics
- Session management
- Marketing and personalization

You can manage your preferences via our Cookie Preferences Page or through browser settings. We honor “Do Not Track” signals where legally required.
 

Retention of Data

We retain your personal information for as long as needed to:

- Fulfill the purposes described in this policy
- Comply with legal obligations
- Resolve disputes and enforce our agreements
 

Security

We implement physical, technical, and administrative safeguards to protect your data. However, no system is 100% secure. We encourage you to take steps to protect your own information, such as using strong passwords and logging out after use.
 

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them without parental consent. Where required by law, we may limit access to minors or collect limited data with proper consent.
 

Links to Third-Party Services

Our platforms may contain links to third-party websites, ticketing systems, or social media pages. This policy does not apply to those services. We recommend reviewing their privacy policies.
 

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice via our website or other appropriate channels.

Last updated: 1/1/25
 

Contact Us

If you have questions, concerns, or would like to exercise your rights, please contact:

Louisville Urban League Sports and Learning Complex, Inc. Privacy Office
3029 West Muhammad Ali Blvd.
502-640-8548
info@lulslc.org